Frequently asked questions.

Yes! We actually ship globally. We work with a variety of trusted carriers to ensure your order arrives safely and on time.

Absolutely. While we work closely with architects, designers, and manufacturers, we’re happy to help homeowners bring their vision to life. Just reach out with your project details.

Yes. We can provide small sample pieces upon request so you can see the look and feel of our products before committing to a larger order.

Lead times vary depending on the product and quantity. On average, most orders ship within 4–6 weeks upon the initial deposit. Custom or large-volume orders may require more time. We’ll give you an accurate timeline when you submit a quote request.

There is no order too big or too small. Whether it’s 5 sq/ft or 5,000 — reach out and we’ll help you get what you need.

Both. We sell directly to end users and also partner with distributors. You can see our full list of distributors on the Distributors page.

Thermal modification is a heat and steam process that enhances the durability, stability, and resistance of the wood — without chemicals. The result is a beautiful, high-performance material ideal for everything from decking to instruments.

Yes. We work on a wide variety of custom projects — everything from architectural features to musical components. Share your vision with us and we’ll help bring it to life. We pride ourselves on being 100% custom.

Simply fill out our contact form with your project details, including quantity, location, and timeline. A member of our team will get back to you quickly with next steps.

For general questions not related to a specific project or quote, feel free to email us at ejohnson@thermalwoodcanada.com. We’re always happy to help.